Why Your OTP Might Be Delayed (and What to Do)

The most common causes

• Weak or no signal. SMS delivery depends on your carrier network — a weak signal or airplane mode will delay or block it entirely.
• Spam or junk filtering. Email OTPs sometimes land in spam, especially the first time a sender is used.
• Carrier or network congestion. SMS routing occasionally lags during high-traffic periods.
• Rate limiting. Requesting several codes in quick succession can trigger a short cooldown before another will send, as a spam-prevention measure.
• An outdated registered number or email. If you've changed your phone number or inbox and never updated it on the account, codes are going somewhere you can't see.

A step-by-step checklist

1. Check your signal strength or Wi-Fi connection, and confirm airplane mode is off.
2. Check your spam/junk folder if you're expecting an email code.
3. Wait at least 60 seconds before requesting a new code — repeated requests can make the delay worse, not better.
4. Confirm the registered mobile number or email on the account is still current.
5. Try the alternate delivery method if one is offered (email instead of SMS, or vice versa).
6. Restart the app or refresh the page — occasionally the request itself needs to be reissued cleanly.

One important red flag

If you receive an OTP for a login attempt you did not make, do not enter it anywhere, and treat it as a signal that someone else has your password. Change your password immediately from the official site and turn on two-factor authentication if it isn't already active.

Still stuck after working through the checklist? Our full Login Guide troubleshooting section covers more sign-in issues.